Overview
Join to apply for the Coffee Shop Supervisor - Soho Farmhouse role at Soho House & Co.
We are seeking an experienced Supervisor to join our team at Soho Farmhouse (OX7 4JS). As a Supervisor of our onsite Bakery and Brunch Café, you’ll play a key leadership role in ensuring smooth daily operations, maintaining exceptional service standards, and supporting a passionate front of house team. You’ll work closely with the HOD to drive a positive work culture, deliver outstanding customer experiences, and keep things running efficiently. This is a fast paced role where you’ll be hands-on across all areas of our busy café, located in the heart of the main farmyard. If you thrive in a dynamic and rewarding environment, this could be the perfect opportunity for you.
No late nights or night shifts
Main duties
* Lead and support a team of up to 10 front‑of‑house staff during busy service periods
* Maintain a high standard of customer service, ensuring every guest feels welcomed and well cared for
* Assist the HOD with training, onboarding, and motivating team members to perform at their best
* Assist with scheduling, shift planning, and ensuring adequate staffing levels
* Oversee retail displays and manage stock rotation, merchandising, and reordering
* Monitor FOH ordering and stock levels for dry goods, packaging, and other essentials
* Be a key point of contact on the floor, handling customer feedback or concerns with professionalism and care
* Promote and maintain a clean, organized, and compliant FOH environment
What We Are Looking For
* 1-2 years’ barista experience desired but not essential as all training can be delivered
* Team player who communicates well with all colleagues
* Punctual, reliable and trustworthy
* Sense of urgency
* Yes, yes, yes mentality
* Ability to multitask and work in a fast-paced environment
* Have a genuine passion for food and beverage
* Flexible and available to working both opening and closing shifts when required
Expected Working Hours
* Varying shift times across the seven days, to include working weekends, opens & closes
* Average hours 40 hours per week
Details
* Subsidised transport rate offered from Chipping Norton and Banbury
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitality
Benefits
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Team Room Rates; Any Bedroom, Any House, $100 a night
* Health Cash Plan (option to add children)
* Dental Plan (option to add children)
* Birthday Day Off
* Discount on Cowshed products and Soho Home (up to 50%)
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
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