Job Description
We are working closely alongside with local authority in Lincolnshire t o assist with the appointment of a Assistant Finance Officer on a 4 -month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £12 .21- £15 .47 per hour Summary: The Assistant Finance Officer is the first point of contact for customer inquiries related to Credit Control and Adult Care Charging.
This critical role acts as the front line for financial services, responsible for managing high-volume customer communications (phone and email), resolving Tier 1 queries, processing card payments, and initiating debt recovery actions. The officer ensures efficient cash collection and accurate administration, contributing directly to the financial compliance and performance targets of Lincolnshire County Council. Responsibilities: Take live phone calls and manage incoming emails, serving as the primary contact for Credit Control and Adult Care Charging teams.
Manage and resolve routine Tier 1 customer questions, including providing copy invoices, taking secure card payments, and dealing with basic care breaks and adjustments. Initiate and maintain contact with debtors via telephone, letter, and email to pursue outstanding payments. Access debtor information to establish their financial circumstances and ability to pay, guiding recovery efforts accordingly.
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