Company Description
ROC Clinic is a private healthcare organisation with offices in London and Aberdeen, Scotland. ROC Clinic offers Primary and Secondary Care Services focused on Rapid Access, Rapid Diagnosis, and Treatment. For businesses, we provide integrated healthcare services that meet both Occupational Health and Private Health needs. Our bespoke service,, caters to individuals seeking ultimate health planning.
Role Description
We are seeking a full-time Bookings Coordinator to join our Westhill - Aberdeenshire location. The role involves managing patient appointment schedules, coordinating with medical staff, and ensuring efficient operation of the booking system.
Responsibilities
include:
* Answer and respond to a high volume of calls and emails from patients, other medical professionals, and external agencies.
* Handle general inquiries about appointments, clinic hours, and services.
* Book, reschedule, and cancel appointments for consultations, procedures, and follow-up visits using electronic scheduling software.
* Prioritise urgent appointment requests and manage scheduling conflicts.
* Update and maintain accurate patient information, including demographics, insurance details, and medical records.
* Process referrals and enter requests for home visits or repeat prescriptions into the patient management system.
Qualifications & Person Specifications
* Excellent Communication and Customer Service skills
* Strong Organisation and Training skills
* Experience in Sales or related fields
* Experience in using CRM systems
* Ability to work efficiently in a fast-paced environment
* A background in healthcare or administrative roles is beneficial
* Proficiency in relevant booking and scheduling software
* Clear background checks
Applications via linkedin only, please apply with a copy of your CV.
Salary and package on application.