About Us
Solus Scientific, part of
About Us
Solus Scientific, part of PerkinElmer, is a well-established manufacturer of highly efficient testing systems for the global food safety industry. Our products help customers rapidly detect pathogens, allergens, and raw meat species, supporting safer food supply chains worldwide.
Based in Mansfield, we combine the stability of a global organisation with the close-knit feel of a local team.
The Role
We are seeking an experienced Customer Services & Order Processing Supervisor to lead day-to-day customer service and order processing activities while line-managing one team member.
This is a hands-on role where you will balance operational responsibility with light people management, ensuring orders are processed accurately, delivered on time, and supported by excellent customer service.
Key Responsibilities
Customer Services & Order Processing
* Ensure the timely and accurate processing of all customer orders
* Process and maintain customer standing orders and special pricing agreements
* Act as the main point of contact for customer enquiries relating to orders and invoices
* Create and issue customer delivery notes
* Monitor customer satisfaction via Customer Comment Forms
Team Leadership
* Line-manage one Customer Services team member, providing day-to-day guidance, support, and workload prioritisation
* Support training, development, and performance feedback
* Ensure consistent service levels and adherence to processes
Pricing, Systems & Compliance
* Maintain and update customer pricing on Sage from quotations and agreements
* Ensure compliance with ITC requirements
* Prepare weekly/monthly sales reports and KPIs for internal stakeholders
Logistics & Export
* Prepare export documentation and arrange overseas shipments with nominated couriers
* Produce Certificates of Origin via the local Chamber of Commerce
* Prepare product documentation for distributor import permits
* Coordinate direct shipments from suppliers to customers
Stock & Purchasing
* Manage stock control for OEM and distributed products
* Arrange stock reservations for customers and distributors
* Raise and process purchase orders for OEM, distributed, and Adria products
* Support monthly stocktakes and process adjustments on Sage
Administration & Quality
* Manage incoming company emails (sales, info, enquiries) and telephone calls
* Carry out internal ISO audits and update Q-Pulse
* Prepare monthly KPIs for Customer Services and Warehouse performance
Person Specification
* 7–10 years’ experience in a busy, varied customer service or operations environment
* Previous experience supervising or mentoring at least one team member
* Strong customer service ethos and professional communication skills
* Highly organised with excellent attention to detail
* Proactive, able to use initiative, and keen to learn
* Experience using Sage 50 and/or CIM50 (desirable)
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