Head of Safeguarding and Customer Experience
Up to £50,000 per annum
Stockport, Greater Manchester
Full-Time
We are looking for a competent and experienced senior practitioner to join us at our head office as the Head of Safeguarding and Customer Experience.
The Head of Safeguarding and Customer Experience will continue to develop the successful corporate senior level oversight of safeguarding and maintain our Serious Incident Register and procedure to Board level. Additionally, through the delivery of excellent customer experience the post holder will be considerate for the lives of the people we support and will ensure people are safe and well supported. The role will innovate and advocate for the voice of service users to be heard and their preferences for support respected and delivered.
Key skills required: calm, responsible, insightful, exceptional report writing, leadership, reflective, professionally curious, excellent interagency skills and values led.
The Head of Safeguarding and Customer Experience will be part of the Quality senior leadership team. The post holder will be digitally literate and contribute to excellent social care governance processes with other senior colleagues and the executive team. The post holder will primarily be based at our head office in Stockport, with some travel to our services. Your work pattern will be agreed based on the needs of the role. You will work in conjunction proactively with the senior management team in order to ensure excellent duty of care is delivered.
Creative Support works with over 6,000 service users across over 600 sites throughout England with 89 CQC registered locations.
You will also be expected to deliver local skills‑based training sessions and coaching in order to improve skills in managing and preventing safeguarding issues, maintaining open learning cultures and in providing excellent customer experience.
If you are interested in the role and would like to discuss it further, please contact Sam Priestley, Service Director on 0161 236 0829 / 07875 769 897.
Vacancy Reference Number: 86942
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
We are a passionate, inclusive, and anti‑racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.
Application Instructions
In order to apply, please read the job description and then complete the online application form using the links above.
You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to recruitment@creativesupport.co.uk to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.
If you require any advice on completing your application form, please call us on 0161 236 0829.
Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS
Seniority level
* Executive
Employment type
* Full-time
Job function
* Business Development and Sales
Industries
* Hospitals and Health Care
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