Salary: £24,000 - 24,000 per year Requirements: A passion for IT and developing an IT support related career Ability to absorb and retain information quickly Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Exceptional customer service orientation Experience working in a team-oriented, collaborative environment Approaching the customer with a positive attitude at all times Being friendly and helpful even during stressful events Responsibilities: Provide first level IT support and IT administration duties to all end users seeking IT assistance Deal with basic IT support requests such as password resets and creating user accounts Amend file permissions and perform basic configuration tasks on key operational systems Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams Provide updates on existing IT tickets to end users when requested Chase approvals and processes on open requests Escalate unresolved or breached SLA issues to senior team members when necessary Provide IT support such as reboots, password resets, and the creation of user accounts Perform IT administration tasks on core operational business systems Act as an overflow for support phone calls when lines are exceptionally busy Support the Desktop Services team with ad-hoc duties such as packaging items for delivery Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops, and Desktops Perform basic software installations Monitor the IT Service Desk call log and ensure all calls are being progressed, chased, and escalated appropriately Technologies: Hardware Support Mobile Security More: We are City and County Healthcare Group, the largest care company in the UK, and we are creating brighter days filled with fresh challenges and exciting opportunities. As a 1st Line Support Engineer, you will enjoy a full-time position with a salary of £24,231 per annum, and the flexibility to work from home during evenings and weekends. We offer comprehensive training, support for your career development, and benefits such as 25 days of holiday plus bank holidays, the ability to purchase up to 5 additional annual leave days, and various occupational pay benefits. Join us in transforming the care industry and making a real difference in our clients lives. last updated 10 week of 2026