About Us:
Cluaran Care is a well-established Care at Home provider delivering high-quality, person‑centred support to individuals within their own homes. We are committed to promoting independence, dignity, and wellbeing, in line with Care Inspectorate standards.
Due to continued growth, we are looking for a highly organised and proactive Office Administrator to support our busy operations team.
Role Overview:
The Office Administrator plays a key role in ensuring the smooth day‑to‑day running of the service. You will support coordination, compliance, and communication across the organisation, working closely with management, care staff, and external stakeholders.
Key Responsibilities:
* Manage general office administration, including emails, calls, and correspondence.
* Maintain accurate staff and service user records (digital and paper‑based).
* Support onboarding processes (recruitment packs, right‑to‑work checks, references).
* Assist with scheduling, rotas, and coordination of care staff.
* Maintain training records (e.g. Evolve, refresher training, compliance logs).
* Support audit preparation and compliance with Care Inspectorate standards.
* Liaise with local authorities, families, and healthcare professionals.
* Ensure GDPR compliance and confidentiality at all times.
* Assist with incident/accident reporting and documentation.
Requirements:
Essential:
* Previous experience in an administrative role.
* Strong organisational and time‑management skills.
* Excellent communication skills (written and verbal).
* Confident using Microsoft Office (Outlook, Excel, Word).
* Ability to handle sensitive information confidentially.
* Ability to work in a fast‑paced environment.
Desirable:
* Experience in a health or social care setting.
* Familiarity with systems such as Care Planner/Nourish.
* Understanding of Care Inspectorate requirements.
* Knowledge of recruitment and compliance processes in care.
What We Offer:
* Supportive and friendly team environment.
* Opportunity to develop within a growing organisation.
* Ongoing training and professional development.
* Pension scheme.
* Holiday entitlement in line with company policy.
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