2nd Line Support Engineer MSP - Central London Up to £40,000 We're working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer. Youll be the go-to escalation point for 1st Line Engineers, resolving more complex issues and working across Microsoft, Azure, and network environments. My client is looking for someone who has a proactive and can do attitude, you will be working as part of close knit team, so it's all hands on deck. If you're looking for a role where you can really have a positive impact on companies infrastructure across London, please reach out today. Plenty of scope to progress and develop throughout the company. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, from Microsoft 365 and Azure to networking and Windows Servers Support and administer user accounts, devices, and cloud services Assist with onboarding of new clients and contribute to small infrastructure projects Liaise with clients regularly, providing clear updates and excellent customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets, document solutions, and monitor systems Help mentor junior team members and contribute to continuous service improvement Key Requirements: Previous 2nd Line experience within an MSP environment, youre comfortable juggling multiple client environments and tickets Strong understanding of Microsoft 365 Suite Hands-on experience with Microsoft Azure Solid knowledge of networking fundamentals including DNS, DHCP, VPNs, routing, and switching Windows Server & Active Directory administration Proficiency with ConnectWise (desirable but not essential) Experience with PowerShell, for automation and scripting tasks (bonus but not required) Excellent communication skills both written and verbal A proactive, solution-focused mindset with a desire to learn and progress If you're keen to progress and be part of an amazing growing company, with great values please apply for immediate consideration.