Account & Material Planning & Logistics Manager
Oldbury, West Midlands
Circa £45,000 (DOE) - 39.5 hours per week
Shift Pattern
Mon-Thurs: 08:00 - 17:00
Fri: 08:00 - 14:00 (early finish!)
This is a pivotal, customer-facing role that sits at the heart of the business, connecting customers, suppliers, and internal operations. You'll take ownership of the end-to-end order lifecycle, ensuring seamless delivery from forecasting and planning through to final fulfilment.
If you're someone who thrives in a fast-paced supply chain environment, enjoys problem-solving, and wants to make a real impact-this is the role for you.
Key Responsibilities
* Act as the central point of contact for key customers, managing relationships and expectations
* Oversee the full order-to-delivery (OTD) process, from order intake through to completion
* Analyse customer schedules and create effective production plans aligned to operational targets
* Monitor and report on KPI performance (including OTIF and customer satisfaction)
* Work closely with customers to develop accurate demand forecasts
* Proactively manage and resolve supply chain disruptions and commercial queries
* Develop and manage material planning schedules to ensure continuity of supply
* Build and maintain strong relationships with suppliers, ensuring on-time delivery performance
* Optimise inventory levels, balancing service levels with stock efficiency
About You
* Proven experience in a customer-facing supply chain, MP&L, or account management role (minimum 3 years)
* Strong background within the automotive industry (essential)
* Excellent communication skills, both written and verbal
* Highly organised with the ability to multitask and prioritise effectively
* Strong planning capability with the ability to translate customer demand into production plans
* Commercially aware with a solid understanding of supply chain and manufacturing processes
* Advanced or intermediate Excel skills
* A proactive, customer-first mindset with a passion for delivering exceptional service
* Competitive salary and long-term development potential
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