Customer Support Representative – Engineering/Manufacturing Sector
Location: Office-based
We are seeking a proactive and customer-focused Customer Support Representative to join a friendly and dynamic Customer Support Team within a company operating in the manufacturing, OEM, or engineering sectors.
As the first point of contact for customers, you will play a key role in delivering excellent service by handling enquiries, providing accurate quotations, processing sales orders, and offering product support.
This is a fast-paced role that requires a high level of accuracy, strong communication skills, and the ability to work effectively both independently and as part of a team.
Key Responsibilities:
* Respond promptly to customer enquiries via telephone, email, and live chat
* Handle customer queries, requests, and complaints with professionalism and care
* Build and maintain strong working relationships with new and existing customers
* Provide quotations, process orders, and offer technical support
* Advise customers on products, part numbers, descriptions, pricing, and availability
* Support the External Sales Team with administrative and customer-related tasks
* Ensure the database is kept up-to-date with new prices, descriptions, and parts
* Schedule orders according to delivery requirements
* Organise courier collections and deliveries for customer consignments
* Provide timely updates on orders, invoices, and shipping queries
* Keep track of monthly back orders
* Set up new customer accounts
* Process returns and credit notes
* Collaborate with departments such as External Sales, Key Accounts, Warehouse, and Marketing to ensure customer satisfaction
Ideal Candidate Profile:
* Previous experience in a customer service role, ideally within a manufacturing, OEM, or engineering environment
* Able to thrive in a busy environment with a sense of urgency and flexibility, while maintaining high standards
* Computer literate – experience with Sage is advantageous but not essential (full training provided)
* Excellent attention to detail and organisational skills
* A proactive approach with a customer-first mindset
* Strong verbal and written communication skills
Package & Benefits:
* Full-time, office-based role – 37.5 hours per week
* Monday to Friday
* Holiday buy-back scheme
* Birthday off
* Company pension scheme
* Death in service policy
* Access to an Employee Assistance Programme
* On-site parking