For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.
The difference you'll make:
1. Acting as the first point of contact for customers in branch or over the phone
2. Assisting with day-to-day transactions, queries and servicing
3. Answering customer calls into our contact centre
4. Building relationships and finding solutions
5. Developing your knowledge of services and products to help our customers
6. Identifying new ways to improve the customer experience
Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background.
The ability to communicate effectively with customers to truly understand their needs.
It would also be nice for you to have:
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am - 6:00pm.
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and aim to attract, retain, and develop talented people through living our values of Simple, Personal, and Fair.
How we'll reward you:
* Starting salary of £24,000, plus £500 annual cash allowance to spend on benefits.
* 25 days' holiday plus bank holidays, increasing to 26 days after 5 years of service, with options to purchase up to 5 additional days.
* Eligible for a discretionary performance-related annual bonus.
* Voluntary healthcare benefits at discounted rates, including medical, dental insurance, and health assessments.
* Free access to digital health services, including GP.
* Access to wellbeing apps and online classes.
* 8% of salary contributed to your pension, with the possibility of employer contributions up to 12.5% if you contribute.
* Protection benefits including death-in-service, income protection, and options for additional cover.
* Support for charitable causes and community partnerships.
* Savings or investment options in our share plans.
* Access to an online employee discount platform.
* Staff versions of Santander products with no fees and other discounts.
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