Sea Logistics Export Operational Care Centre Apprentice - Birmingham
We are seeking a motivated individual to join our Sea Logistics Export Operational Care Centre in Birmingham. Our Operational Care team at Kuehne+Nagel ensures accurate and timely processing of shipment tasks and invoices, supporting our Customer Care teams. The Sea Logistics Operational Care Specialist Apprentice will be responsible for the export process of goods, coordinating with suppliers, ensuring compliance with trade regulations, and optimizing export logistics.
This is a 24-month apprenticeship combining practical on-the-job training with study towards the International Freight Forwarding Level 3 qualification. You will learn to support customer-facing teams, communicate with various stakeholders, and handle problem solving, finance tracking, and daily operational duties.
Key Responsibilities
* Coordinate the end-to-end export process from shipment initiation to departure.
* Raise invoices and process accruals within set timelines.
* Collaborate with KN teams and shipping lines to track shipments and resolve issues.
* Address and resolve issues related to import shipments, such as delays or damages.
* Provide excellent customer service through clear communication and prompt responses.
Minimum Entry Requirements
Five GCSEs at grades 3-9 / A*-D including Maths & English.
Candidate Profile
Passionate about customer service, with a strong work ethic and effective communication skills. Good planning, organization, and multitasking abilities are essential. Experience with Microsoft Outlook and Excel is beneficial. Candidates must have been resident in the EEA for at least the last 3 years, as this role does not meet visa sponsorship or apprenticeship funding requirements.
Benefits
* Starting salary of £15,500 in Year 1, with an increase after 12 months.
* Performance-based bonus upon apprenticeship completion.
* Attractive benefits and an NUS discount card.
* Support from mentors, line managers, and previous apprentices to help you succeed and progress.
Don't miss this opportunity! Apply now and take the first step towards a bright future with us.
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