Front Office Manager - London
Hospitality | Guest Experience | Team Leadership
We're looking for a passionate and driven Front Office Manager to lead a dynamic front desk team at a vibrant and exceptionally busy venue in London. Reporting to the General Manager, you'll ensure smooth operations and deliver exceptional guest experiences.
Key Responsibilities:
Lead and motivate the front desk team
Ensure seamless guest journeys and high satisfaction
Handle guest feedback and resolve issues professionally
Drive upselling strategies and monitor performance
Promote self-check-in systems and staff training
Collaborate across departments for smooth operations
Hours 9-5 with one weekend in 4What We're Looking For:
Proven front desk experience within a Hostel or very large hotel
Ideally suited for a Duty Manager looking for the next step
Strong leadership and communication skills
Guest-focused with a problem-solving mindset
Familiarity with self-check-in tech is a plus
Data-driven and performance-orientedWe are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and