This role involves but is not limited to:
* Developing, implementing and reviewing a department strategy to support and deliver our company strategy.
* Formulating, agreeing and delivering annual department budgets.
* Networking internally to build contacts and generate cross referrals.
* Managing recovery of cash and aged debtors.
* Developing, maintaining and reviewing monthly department KPIs and performance reporting.
* Servicing clients in accordance with company policies and procedures.
* Delivering market‑leading levels of customer service and communication.
* Ensuring technical competence through adequate training, support and succession planning.
* Understanding and managing department risks.
* Promoting company vision and values.
* Continually improving systems and processes to increase efficiency, improve customer experience and reduce risk.
* Assisting with recruitment within the property litigation department.
* Liaising with HR in relation to departmental training requirements.
* Providing technical and operational support to the department where required.
* Working with HR to ensure that all probation periods are dealt with effectively.
Requirements:
* Qualified solicitor or equivalent
* Good analytical skills
* Ability to handle complex and multiple case loads
* Experience of managing a department
* Accuracy and attention to detail
* Strong leadership and relationship building skills
* Ability to influence and drive mind‑set change at all levels
* Proven track record of external networking, demonstrating the ability to increase workflow for a team
Company Core Values:
* Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
* Integrate: Bring together people and systems into a cohesive force
* Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
* Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
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