Floor Manager
What's in it for you?
Weekly Pay
Team meal whilst on shift prepared by our chefs
Every House Membership
50% Team discount on Food & Drink, 7 days a week
Team Room Rates; Any Bedroom, Any House, $100 a night )
Health Cash Plan (option to add children)
Dental Plan (option to add children)
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 50%)
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Babington House...
Situated in a Grade II-listed manor built in 1705, Babington House is surrounded by 18 acres of English countryside in the heart of Somerset. Just 30 minutes from Bath, it's the ultimate countryside escape for rest, relaxation and seasonal dining. With 33 bedrooms spread across Babington's historic buildings, Cabins and Lodges, the club features a formal dining space in the Orangery, serving a unique menu centred around seasonal and local produce. There's also a cricket pitch and tennis courts, indoor and outdoor swimming pool, a gym and original Cowshed Spa.
The Role...
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You'll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill
Main Duties...
Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through story-telling, demos, guest speakers, "Cook House & House Tonic" and "Club School.".
Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Maintain the highest level of appearance at all times
Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently.
Ensure employee compliance with company standards and policies and external regulations
What we are looking for...
Up to 1-2 years' experience in a busy hospitality venue within a management capacity
Innovator and influencer with previous experience managing F&B operations
Excellent interpersonal skills and ability to build relationships (internal and external)
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to work and maximize relationships within a diverse team
Computer literacy within Opera, Micros and Adaco advantageous
Full understanding of local authority requirements
Personal license holder
SIA knowledge, understanding and experience
Expected working hours for a Floor Manager:
Varying shift times across the seven days, to include working evenings, weekends, opens & closes
Average hours 32-45 hours per week
Travel: Approx. 30 minutes from Bath, 50 minutes from Bristol & 10 mins from Frome (No local transport from Frome)
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