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Pay Range Provided by the Employer
This range is provided by One World Alliance Recruitment Group Ltd - Public Sector Recruitment Ltd. Your actual pay will depend on your skills and experience — discuss with your recruiter to learn more.
Position Details
Job Title: Hostel Manager
Location: Ilford
Job Type: Full-time, rota shifts including evenings
Salary: £27.45/hour
We are seeking a dedicated Hostel Manager to oversee daily operations, improve guest experiences, and ensure smooth management of the hostels in collaboration with Housing Needs Services.
Key Responsibilities:
1. Oversee daily hostel operations, maintaining high standards of cleanliness, safety, and customer service.
2. Assist in preparing service plans aligned with the Council’s Housing and Homelessness strategies and develop policies and procedures.
3. Administer accommodation provision fairly and consistently for all customers.
4. Ensure staff report safeguarding concerns and escalate them proactively; complete CAFF referrals when necessary.
5. Develop frameworks for officers to work with residents on housing options, support issues, and move-on plans.
6. Collaborate with statutory, voluntary, and private agencies to develop and maintain effective Temporary Accommodation services.
7. Manage staff hiring, training, and scheduling.
8. Monitor bookings, occupancy, and revenue to optimize hostel performance.
9. Ensure compliance with health, safety, and legal standards.
10. Maintain hostel facilities, coordinate repairs and maintenance.
Minimum Requirements:
1. Experience in hostel/hotel management or the hospitality industry.
2. Knowledge of housing advice, homelessness legislation, welfare benefits, and social care environments.
3. Strong leadership and team management skills.
4. Excellent customer service and communication skills.
5. Familiarity with booking systems and property management software.
6. Ability to multitask and problem-solve in a fast-paced environment.
7. Flexibility to work late evenings and holidays as needed.
Application Process:
Send your CV to Magdalena Uzarowska. The closing date is April 8, 2025.
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