* Ensure Installations are planned & delivered on-time within the agreed project/store scope, ensuring customer satisfaction throughout the process.
* Work closely with the Service and Installation team to ensure that we are driving efficiency and effectiveness with how our teams are deployed across projects.
* Proactive approach working across all department, including Field Service, Operations and Sales with the ability to manage day to day tasks with strategic thinking, capable of working to tight deadlines.
* Focused on continuous improvement and best practice.
* Health & Safety standard upheld and maintained with Sub-Contractors & Field Service Engineers.
* Exceptional attention to detail with someone who can take responsibility to deliver project details to the customer’s specification.
* Flexible to meet the needs of the operation and peak periods, which can include out of hours night/weekend working.
* Support important customer pilots either remote and/or onsite to guarantee best outcome for customer and Checkpoint.
JOB DUTIES
* Manage all installations within agreed defined customer pre-requisites for project work.
* Monitor performance across order process to booking in procedures to ensure timely delivery.
* Work effectively with relevant stakeholders for efficient installation implementation.
* Develop installation plans, revising based on changing needs and requirements.
* Use excellent leadership, customer relations and effective communication skills to liaise with all key stakeholders.
* Work collaboratively with the Key Account Managers to support the sales process.
* As necessary support Customer Meetings, Surveys, Audits, Installations.
* Report on Health and Safety requirement/issues.
* Support delivery of PMV for service standards to ensure all sub-contractors and CKP engineers deliver a consistent level of work to reduce return visits.
* Become the conduit between Service and Installs to ensure best practices are met and use of sub-contractors and CKP engineers in order to deliver all works on time and to completion.
* Drive continuous improvement within your role and the wider business.
* Develop a high quality work environment with integrity, promoting best practice and outstanding Customer Service with all team members
* Strong communication and interpersonal skills
* Project Management Skills
* Problem solving Skills
* Analytical and strategic thinking, handling responsibilities well
* Drive and self-motivation
* A flexible and a hands-on mindset approach to work
* The ability to work well under pressure
* Teamwork and the ability to foster good working relationships
* Experience of SAP, Lotus Notes and Praxedo desirable
* Ability to take on new information in relation to products/processes and retain to be able to train other team members
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