Job Title: Hotel Receptionist Location: Watford, WD25
Employment Type: Full-Time, Permanent
Salary: £28,130 + hotel benefits
Were looking for a friendly, professional Hotel Receptionist to join our team in Watford. This role is ideal for someone with front desk experience in a hotel who enjoys guest interaction, administration, and delivering excellent service from the very first point of contact.
?? About the Role As a Hotel Receptionist, you will play a key role in managing guest reservations and enquiries. Youll handle bookings via telephone, email, and online systems, ensuring all reservations are accurate and professionally managed. Youll also work closely with front office and other hotel departments to support a seamless guest journey.
?? Key Responsibilities Handle guest enquiries and reservations via phone, email, and online channels
Accurately process and update bookings using the hotels reservation/PMS system
Provide clear and professional information on room types, rates, availability, and hotel services
Liaise with front office and other departments to ensure guest requirements are met
Upsell rooms and services where appropriate to maximise revenue
Maintain accurate guest records and reservation details
Support a rotating shift pattern, including weekends as required
?? Who Were Looking For This role would suit someone who:
Has previous hotel receptionist or front office experience
Is confident, professional, and friendly when communicating with guests
Is organised with strong attention to detail
Can multitask and remain calm in a fast-paced hospitality environment
Enjoys working as part of a customer-focused team
? What Youll Bring Hotel reception experience is essential
Familiarity with reservations or property management systems (PMS) is desirable
Excellent communication and customer service skills
A proactive, positive attitude and willingness to learn
?? Apply Now If youre an experienced hotel receptionist ready to take on a role with strong reservations responsibility in a supportive hospitality environment, wed love to hear from you.
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