Position Overview
UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Position Information
* Division: Finance and Administration
* Department: IT Support Services
* Vacancy Type: Probationary Permanent Full Time
* FTE: 1.0
* Position Overall Competency Level: J
* Recruitment Range: $55,123 - $63,685
* Anticipated Hiring Range: $63,685
* Position #: 3588
* FLSA Status: Non-Exempt
* Months per year: 12
* Work Schedule: 8:00 a.m. - 5:00 p.m., Monday – Friday
* Is this a grant funded position? No
Minimum Educational and Experience Requirements
Associate’s Degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s Degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s Degree in Computer Science, Computer Engineering, Math or Engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level required an additional one year of experience. Advanced level required an additional two years of experience.
Job Responsibilities
Primary Purpose of Position: To provide second and third-tier technology support and consultation to clients in the use of university technologies via telephone, email, and walk‑up contacts.
Job Description: A Technology Support Analyst provides consultation, support, and/or training to users of computer or other information technology based systems supported by the university, as well as basic support of hardware, software, operating systems and networking. This position requires a broad range of knowledge and understanding of a wide variety of technologies to effectively support users’ technical needs. The position normally interacts with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources for providing technical support. May provide routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.
Management Preferences
Experience in a Higher Education IT Support unit; Help Desk and Desktop Management experience; Associate’s Degree; Familiarity with ServiceNow, BeyondTrust, Video Conferencing Tools: Zoom, Webex, Microsoft Teams, Lenovo and Macintosh Hardware and Desktop Management Tools: i.e. InTune, Jamf Pro.
Required Documents
* Required Documents
o CV/Resume
o Cover Letter
* Optional Documents
o Other Document
Benefits and Compensation
Position is 1.0 FTE, non‑exempt, 12 months/year. Work Schedule: 8:00 a.m.–5:00 p.m., Monday–Friday. Probationary Permanent Full Time. Recruitment Range: $55,123 – $63,685. Anticipated Hiring Range: $63,685.
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