Ensure adequate staffing levels across multiple areas in line with agreed policy liaising with Office Co-ordinator/Business Managers if needed. Deal with general day-to-day queries from staff members. Ensure the patients medical records are kept neat and tidy at all times. Liaise closely with the Receptionist/Administrator Supervisors and the Business Managers to ensure tasks associated with the Reception and iWorkflow administrator teams are appropriately delegated to those with the skills, abilities and time to undertake them, undertaking appraisals as necessary.
Work closely with the Business Managers and others to evaluate staffing establishment and training requirements associated with Reception and iWorkflow teams. Review training requests from the reception and iWorkflow Administrator teams as per Practice procedure. Manage the various appointments, visit and other books in line with agreed policies. Work under the direction of the Business Managers, alongside the Office Co-ordinator, in the handling of patient complaints.
Assist in the organising of clinics being held by Consultants and other staff not employed by the Practice. Liaise as required with the Business Managers, HR Managers, Finance Managers and Office/Clinical Services Managers on any upcoming projects. Ensure all visitors are signing in and out following Practice procedures. Continually assess and evaluate systems recommending changes and improvements to the Business Managers as appropriate.
Actively participate in staff and external meetings at the request of the Business Managers or Partners of Faversham Medical Practice. Promptly notify relevant staff of deliveries received, following all Practice guidance and ensure the deliveries are dealt with in a timely manner. Actively ensure all Reception areas, prescription rooms, meeting rooms, kitchen spaces, waiting areas and medical records storage areas are kept free of clutter, clean and tidy. Take responsible for ensuring the close down of the Practice is adequately completed following all protocols and that the clinical rooms are left clear and tidy with no patient data.
Ensure all issues raised by other staff are investigated and dealt with and reported to the Business Managers. Identify areas where further training/systems/improvements are needed and ensure action is taken and changes implemented. Take responsibility for the security of prescriptions, including the receiving of deliveries, storage and logging. Ensure that designated Receptionists are checking Clinicians return from visits and that this role is noted on the rota.
Carry out daily brief staff updates at Practice opening times and shift handover and update the Reception communication board regularly. Regularly update staff photoboard at practice entrance. Follow all reasonable management requests from the partners or higher management team.