Adecco are looking to recruit a Patient Support Advisor for our client based in South Shields on a 6 month contract. This will be working 8 hour shifts between Monday - Sunday between the hours of 8am - 8pm. A rota will be provided in advance.
Jobs Description:
Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals).
Responsible for determining the need of each contact with the goal of achieving the best resolution. Documents every call into the system.
Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue.
Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs.
To provide an excellent customer experience 24 hours per day and 365 days per year.Are you a MATCH?
Strong interpersonal skills and good communication
Customer-oriented and service-driven
Ability to solve problems
Continuous improvement mindset
High level of accuracy
Ability to work across different professional culturesIf you wish to make a difference, please apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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