Job Title: Senior Customer Service Advisor
Location: Yate, Bristol, BS37
Remuneration: £27,500 per annum
Contract Details: Permenant
Start Date: ASAP
Responsibilities:
As our Contact Centre Advisor, you will play a vital role in delivering exceptional customer service. Your key responsibilities will include:
Putting the customer at the heart of everything you do.
Demonstrating a strong desire for excellence in service delivery.
Proactively processing orders within 12 hours and acknowledging all orders to customers promptly.
Maintaining updated customer SOPs to ensure smooth operations.
Keeping digital and physical filing organised for easy access and compliance.
Communicating lead times and order statuses to customers in a timely manner.
Resolving customer queries within a maximum of 4 hours.
Handling incoming calls and emails with enthusiasm and professionalism.
Managing customer complaints efficiently, ensuring responses are sent within specified timelines.
Conducting regular meetings with customers to discuss account situations.
Maintaining accurate records of customer interactions in our CRM system.
To thrive in this role, you'll need:
Experience in customer service and office environments.
Flexibility to adapt to changes.
Strong planning, organisational, and time management skills.
Excellent communication and interpersonal abilities.
High attention to detail and problem-solving aptitude.
Ability to work independently as well as part of a team.Working Pattern:
This is a full-time position based in our Yate office, conveniently located just a 12-minute walk from Yate train station. Parking is available on site
Why Join Us?
This is not just a job; it's a fantastic career development opportunity in the thriving packaging industry. With consistent growth and an expanding international presence, you will be an integral part of our commitment to providing the highest standard of food-grade packaging.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website