Mortimer Surveyors is expanding and seeking an experienced, motivated Senior Property Manager to lead our Property Management Department in Southgate. This senior role oversees a mixed residential and commercial portfolio and includes direct management of one team member within the department.
About the Role
As a Senior Property Manager, you will oversee the full operational management of multiple properties, ensuring compliance, efficiency, and exceptional service delivery. You will act as the main point of escalation for complex issues while providing leadership and support to your team member.
Key Responsibilities
Oversee daily operations of multiple residential and commercial properties
Ensure all properties comply with company policies and legal regulations
Coordinate maintenance and repair work, liaising with contractors for timely completion
Manage, supervise, and mentor one member of staff
Manage all move-ins, move-outs, tenancy progressions, and renewals
Process check-out reports, determining deductions for damages, dilapidations, and communal charges
Manage tenant relations, handling enquiries and resolving issues promptly
Conduct viewings when required
Prepare and manage rent collection and financial reporting using Alto or similar software
Maintain accurate records through consistent data entry and documentation
Handle phone enquiries professionally with excellent phone etiquette
About You
5+ years of property management experience (preferred)
Experience with both residential and commercial portfolios (highly desirable)
MARLA qualified (highly desirable)
Strong understanding of lettings legislation and compliance
Excellent communication, organisational, and problem-solving skills
Confident decision-maker able to work independently and lead a department
Full UK driving licence and your own vehicle required
Car allowance available
Why Work With Us?
Competitive salary reflective of senior responsibility
Car allowance
Leadership role with scope to shape and grow the department
Supportive office environment and strong local reputation
This role is ideal for a dedicated professional eager to contribute to a dynamic property management team. The successful candidate will possess a proactive attitude, excellent organisational skills, and a passion for delivering outstanding service.
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