Overview
Planner — Permanent — Based in Basildon — Apply online only — £27500
Responsibilities
* Handling high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
* Excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
* Using our in-house system, manage all aspects of subcontractor works whilst ensuring the customer is kept informed.
* Work closely with the subcontractors and attend review meetings discussing their performance and areas for improvement.
About You / Qualifications
* Candidates will have the following:
* Social Housing and Repair and Maintenance background.
* Competent in communicating with direct operatives, subcontractors, and residents.
* Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
* Planning knowledge of what works can be sequenced or can be undertaken concurrently.
* Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
* Good level of written English
* Good computer skills
* Good project management skills
* Good communication skills e.g. ability to communicate with different stakeholders at different levels
* Passionate about service delivery and customer satisfaction.
Benefits
* Profit Share Discretionary Annual Bonus Scheme
* 26 Days Holiday plus Bank Holidays
* Enhanced Pension Plan
* Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday Schemes
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription
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