Overview
As a Store Manager in a dynamic team, you play a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions drive sales and create an environment where our core values come to life: love our customers, care for our colleagues, and protect the pounds (and euros).
Responsibilities
* Provide the highest levels of customer service: coach and guide store teams to ensure an excellent customer experience during every interaction.
* Lead the store’s success by ensuring the right people are in the right roles at the right time.
* Care for our colleagues: create a safe environment, ensure policies and procedures are followed, and lead the team by example.
* Develop people, supporting upward growth, internal opportunities, and role development.
* Protect the pounds and euros: align the team with commercial objectives and contribute to store performance.
* Advise on sales strategy, shrinkage, and service to ensure smooth and efficient store operation.
Qualifications
* Experience in a supervisory or management role with team leadership and performance management.
* Ability to manage store operations, including stock control, cash handling, and maintaining store standards.
* Track record of driving store performance by leading a team to achieve KPIs (sales targets, waste reduction, customer service scores) and using sales data to improve results.
* Ability to manage budgets to maximise profitability.
Benefits
* Annual Retail Management Bonus Scheme.
* Professional development opportunities, including potential Retail Manager Level 4 qualification through our apprenticeship programme.
* Comprehensive induction and in-house development programmes.
* Rota planning four weeks in advance to support work-life balance.
* Holiday allowance up to 33 days (plus option to buy extra) and an additional day off for your Birthday.
* In-store discount of 10% and exclusive discounts through our colleague benefits portal.
* All-year-round recognition initiatives and enhanced family-friendly benefits and life assurance.
* Access to Employee Assistance for well-being support.
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