Technical Support Assistant Telford, (on site) 08:00 to 17:00 Circa £28,000 plus benefits Objective To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support. Duties * Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management * Take full ownership of technical issues, including their management, resolution and escalation. * Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking. * Maintain clear, professional and effective communication with both internal stakeholders and external customers. * Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable. * Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team. * Lead and manage customization projects through POC completion before transitioning ownership to the sales team. * Ensure effective technical handovers between team members when required, enabling continuity and consistency. * Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests. * Provide on-site technical support for customers & partner activities, as needed. * Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently. To be considered you MUST: * Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair * Understand PC architecture * Have advanced expertise in Windows-based systems, endpoint networking and security * Possess excellent verbal and written communication skills * Be highly organised * Have a full clean driving licence