Be the best to support the best. Do you enjoy helping people, answering questions and making a real difference from day one?
Join our team and play a vital role in supporting candidates on their journey to joining the British Army.
This is a full‑time, permanent role working 37.5 hours per week, based onsite at our Upavon, Wiltshire office. Being office‑based means you will benefit from hands‑on support, in‑person training, and the opportunity to build strong relationships with colleagues in a collaborative setting.
As part of your induction, you will attend a 1.5‑day in‑person induction at our offices in Bovington. We particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Responsibilities
- Answer inbound calls from individuals interested in joining the British Army.
- Respond to candidate enquiries via online webchat.
- Update and maintain accurate records on our internal systems.
- Provide clear information about the recruitment process and next steps.
- Escalate issues or queries when appropriate.
- Support colleagues and contribute to a positive team environment.
Essential Qualifications
- Previous customer service experience, face‑to‑face or over the phone.
- Confidence using Microsoft Office and learning new systems.
- Ability to work well both independently and as part of a team.
- Strong listening skills with the ability to capture information accurately.
- Flexibility to work a shift pattern between 8:15 am and 7:00 pm.
- A patient, empathetic and professional approach.
Desirable Qualifications
- Familiarity with army careers would be an advantage.
Benefits
- Salary of £25,155 – 23 days’ holiday, rising to 27, plus the option to buy additional leave.
- A paid volunteering day each year for a charity or cause of your choice.
- Pension, life assurance, cycle‑to‑work scheme, and enhanced family leave.
- Flexible voluntary benefits covering wellbeing, retail, travel and technology.
- Access to employee network groups that champion inclusion and belonging.
- A large, friendly onsite team with excellent training and progression opportunities.
- Free secure onsite parking, plus canteen and shop facilities.
Equal Opportunity
We are an equal opportunity and Disability Confident employer. We are committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you would like to discuss any adjustments you might need during our recruitment process, please email reasonableadjustmentscapita.com or call 07784 237318. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team.
