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Talent Acquisition Partner @ Olympus UK & Ireland
A global leader in the medical device and technology industry, for more than 100 years Olympus has focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe. At Olympus our purpose is to make people’s lives healthier, safer and more fulfilling. We do this by supporting cutting-edge medical procedures & scientific discoveries.
Our Core Values are Patient Focus, Integrity, Innovation, Empathy and Impact. These are shared among all global Olympus employees and are reflected in everything we do; they are integral to helping us realise our Purpose.
As a Contract Management Specialist, you will be responsible for working within the Service Contract Operations Department, alongside Service Contract Sales, to complete complex contract administration and undertake post contract management. The role will involve managing Service Contracts end to end, this includes preparing new and revised customer offers, making amendments, processing customer purchase orders and invoicing. Your team “Service Contract Operations” is part of the wider Medical Service Business Unit (MSBU) comprising of Field Engineers, Field Service coordinators, Service contract sales and up-time support managers, in total over 100 employees.
Responsibilities
* Shall implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives.
* Shall implement and work to all applicable Health, Safety and Environmental requirements as stipulated within the HSE Manual, HSE Policies, and HSE Objectives.
* You will prepare complex pricing offers, raise Service Contract proposals (contracts) and compose customer correspondence
* You will be responsible end to end management of your Service Contracts.
* You will be involved with post contract management and performance monitoring
* You will support field-based staff with regard to various administration tasks
* You will manipulate large data sets using Excel and Qlikview
* You will be responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets
* You will be answering incoming telephone calls and dealing with general customer queries
* You will Provide support to other areas within the department as required
* You will undertake ad hoc analysis and tasks as and when required
Qualifications
* You have a minimum of 2 years’ experience working in a complex administrative role.
* MS Excel skills are essential
* You have prior experience being a part of a customer support team and understand the needs of a customer
* You have experience collaborating with peers and forming agreements across cross-functional teams.
* You are skilled at explaining complex information succinctly and clearly.
* You will be able to manage effectively multiple work streams, whilst keeping the customer focus at the highest level.
- In addition to a competitive salary, you will receive a generous annual leave entitlement
- You will be eligible to receive private medical cover
- Comprehensive company pension scheme
- You will receive an annual health check with BUPA, funded by us
- Employee Assistance Program to support your health, mental and emotional-wellbeing
- At our HQ, we have a subsidised staff restaurant and free parking
- Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers
Further Information
Valuing diverse perspectives and lifestyles is closely aligned with our core values. We would therefore like to encourage all candidates to apply - regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Customer Service
* Industries
Medical Equipment Manufacturing
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