Operations Manager At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover fast approaching £700 million with an EBITDA £68 million, with almost 4,500 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully, added to this, we are the market leader in Regulated Wastewater Utilities. Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra. As an Operations Manager you will be a key part of the management team and you will oversee high-level HR duties, liaising with the Recruitment Department to manage depot requirements and setting training standards. You will also be responsible for the analysis and improvement of the organisational processes, and work to improve quality, productivity and efficiency for your region. This is a field and office-based role covering the South London region where you will work to improve customer service and wastewater network performance through effective leadership and the performance management of staff. You will be responsible for the management of the supply chain and analysing performance ensuring that targets are hit. Position: Operations Manager Location: Crossness Sewage Treatment Works, South London Region (Abbey Wood, Greater London) Job Type: permanent, full time Hours: Monday to Friday, 40 hours per week (times to be discussed at interview), plus participating in the on-call rota Salary: OTE £43,900 to £48,300 dependent on experience Benefits: 24 days paid holiday per year (plus bank holidays); company vehicle; company health scheme; workplace pension; personal learning STRICTLY NO AGENCIES PLEASE About the role: Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems. The Operations Manager will: Be responsible for the operational performance management and development of Field Managers, Technical Specialists and Field Support Administrator and associated field resources to ensure both quality and quantity at maximum efficiency Provide on and off-site management of the Field Managers ensuring that you coach and provide feedback to them using reports generated by the central performance team Develop and implement continuous improvements within company processes and field activities to improve customer service and internal visibility of performance Improve and develop internal communications by having active discussions with the Command Centre, TWUL and supply chain Liaise with the Regional Manager to agree daily/weekly field availability and work composition Manage regional resources/vehicle profile issues Manage the complaints and ensure resolution through direct action Ensure Health and Safety compliance is met throughout the business conducting regular site audits within the region Any other ad-hoc duties, tasks or projects requested by the Regional Manager or Senior Leadership Team Be aware of all Lanes Group policies and your responsibilities towards them. Your contribution to the company: Drive delivery of key contractual KPIs Drive delivery of excellent drainage solutions for customers – supporting the productivity and utilisation of our field teams Drive team engagement, supporting performance outcomes and reducing attrition Provide close collaboration and relationship building with our client Strive to be always positive and constructive Adhere to all company policies Straight talking about the facts of the situation – open discussions are the best way to find solutions Help others through communicating clearly Deliver on commitments Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’ Required Experience: You will have strong managerial experience You will be a natural leader and confident in managing as you will have a team of Field Managers, Technical Specialists and an Field Support Administrator looking to you for guidance and support You will have strong interpersonal skills and the ability to develop relationships with key stakeholders within the business The successful candidate will be fully proficient in the Microsoft Office Suite The ability to multitask and prioritise your workload The successful candidate must have a Full UK Driver's Licence to drive around the region This is an exciting opportunity to work for a market leading business with a fantastic company culture to match! At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer. Please note: we do reserve the right to close this advertisement early if we receive a high volume of suitable applications.