Full-time | Onsite
Salary: up to £35,000
Location: Edinburgh
We are recruiting for a Guest Relations Coordinator to join a small, dynamic hospitality team. This is a hands-on, customer-facing role combining guest experience with marketing support, ideal for someone who enjoys variety and taking ownership.
This is a full-time, onsite position working 5 days out of 7, with some weekend and on-call flexibility required.
The Role
You’ll play a key role in delivering an excellent guest experience while supporting marketing activity across digital channels. As part of a small team, a flexible and proactive approach is essential.
Guest Relations & Operations
* Managing guest bookings and information
* Acting as a point of contact for guest enquiries (in person, phone, and email)
* Supporting guests onsite and managing expectations
* Handling complaints and resolving issues professionally
* Coordinating guest feedback and reviews
* Liaising with housekeeping and maintenance teams to ensure smooth operations
Marketing & Brand Support
* Managing and updating websites, social media, and digital platforms
About You
* Previous experience within hospitality (hotel, serviced apartments, or similar)
* Personable, professional, and customer-focused
* Comfortable working in a fast-paced, guest-facing environment
* Organised, proactive, and able to use initiative
* Strong communication skills, both written and verbal
* A flexible team player happy to support across different areas of the business
Working Pattern & Package
* Full-time, onsite role
* Typical hours 10am–6pm
* 5 days out of 7 (including some weekends)
* On-call and holiday cover as required
* Competitive salary, dependent on experience