Our Trade Branch Network offers genuine opportunities to make a difference and provides many exciting career pathways within Eurocell.
What Our Trade Counter Assistants Do:
1. Work closely with the Branch Manager and Branch Supervisor in day-to-day branch operations, leading by example.
2. Handle trade counter sales to achieve sales targets, confidently communicating product knowledge to customers.
3. Provide exceptional customer service and support to new and existing customers.
4. Pick, load, and deliver products to customers using Eurocell's 3.5 tonne flatbed trucks and LWB vans.
5. Plan routes, drive safely, and maintain the cleanliness of the company vehicle.
6. Support the Branch Manager with timely and complete actions and activities.
7. Ensure compliance with Health and Safety regulations, company policies, and procedures.
8. Maintain operational standards, customer service excellence, and achieve branch sales targets.
9. Develop and maintain positive customer relationships to support sales targets.
10. Assist with branch operations and support colleagues as needed.
11. Maintain branch standards, including warehouse and stock management, cleanliness, and point of sale.
We seek candidates with:
* Passion and energy to deliver exceptional customer service and meet business targets.
* A customer-focused approach, confident in serving and engaging with customers.
* A commercial mindset to drive sales and maximize margins.
* Good organizational skills, ability to prioritize, and use initiative.
* Confidence in using IT, including MS Office and industry-standard software like SAP.
* A full, valid driving license; an FLT license and stock take experience are advantageous.
* Experience in similar roles within trade, builders merchant, retail, glazing, or uPVC sectors is preferred.
Working Hours and Benefits:
44 hours per week, permanent role, Monday to Friday 7am-4:30pm, with Saturday mornings on a rota basis.
Salary: £27,936 basic per year, with potential earnings up to £31,536 including bonus.
Benefits include Healthcare Cash Plan, life assurance, high street discounts, staff discounts, and more. We support work/life balance with a Christmas shutdown, limited Saturday work, early branch closing, and a focus on employee wellbeing and career development.
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