Customer support technician

Job Description

Job Position: Customer Support Technician


Job Location: Bridgend


Working Hours: Monday to Sunday – 08:00 to 18:00 (5 days per week, 8 hours per day during this times)


Salary: £26k - £28k per annum, with potential £3k per annum performance related bonus


About Flotek:


Flotek Group are a fast growing Tech Company providing IT and Comms technology to small & medium businesses.


We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.


About the Role:


We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role.


You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team.