Salary: £18,000 - 18,000 per year Requirements: Active DV Clearance required Strong experience in service delivery management within secure IT environments Proven background in capacity management and service performance assurance Good understanding of ITIL frameworks, with certification preferred Experience working with VMware based infrastructure Strong stakeholder management, communication, and issue resolution skills Analytical mindset with the ability to lead cross functional teams in complex environments Responsibilities: Own service performance across infrastructure and support functions Monitor service metrics, analyze trends, and identify risks or constraints before they impact users Develop service plans, forecasts, and models for VMware environments to support reliable delivery Operate and mature ITIL service management processes with a focus on capacity, performance, and availability management Drive service improvement initiatives based on data, customer feedback, and technology change Technologies: Cloud Support ITIL Security VMware DevOps More: We are offering an exciting opportunity for a Cloud Resource Manager (Capacity Manager) to join our secure Defence environment in Basingstoke. In this role, you will focus on ensuring that our VMware based infrastructure capacity and service performance meet current and future demands while maintaining stability, availability, and cost control. You will play a critical part in leading service assurance and continuous improvement within a high-security operational setting. last updated 10 week of 2026