Overview
We are looking for a dedicated and enthusiastic Waiter to join our vibrant team here at Nat a' Napoli. Our ideal candidate should have a passion for hospitality and a commitment to providing exceptional customer experience. As a Waiter, you will play a crucial role in ensuring that our guests enjoy their dining experience, from taking orders to serving food and beverages with a smile.
Responsibilities
* Weekend availability
* Greet and welcome guests in a friendly manner, ensuring they feel valued and comfortable.
* Take accurate food and drink orders, and effectively communicate with the rest of the team, to ensure timely delivery of orders.
* Upsell menu items and specials to enhance the dining experience and increase sales.
* Maintain and ensure cleanliness and organisation of the dining area, including tables, chairs, cutleries etc.
* Handle guest inquiries and complaints with professionalism, striving for resolution and satisfaction.
* Manage time effectively during busy periods to ensure all guests receive prompt service.
* checking with kitchen and pizzeria staff to see if any menu items might be unavailable before service starts, ensuring that customers don't get disappointed from their order being rejected due to missing items they didn't know about.
Skills
* Strong hospitality skills with a genuine desire to provide great service.
* Previous restaurant experience needed (at least 2 years), with knowledge of serving techniques and food safety practices.
* Basic math skills for handling transactions accurately.
* Experience in food preparation or kitchen roles will be advantageous.
Benefits
* Employee dinner: all of out employees are entitled to choose any pizza from our menu free of charge to take home with them or to eat after their shift.
* Casual clothes: we don't have a set work uniform, and we encourage our staff to dress casually within reason, further details about this can be discussed in-person during an interview.
Job Types: Full-time, Permanent
Pay: £12.21-£13.00 per hour
Expected hours: 30 – 40 per week
Ability to commute/relocate:
* Balerno EH14 7EQ: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Waiting: 2 years (required)
Location:
* Balerno EH14 7EQ (preferred)
Work Location: In person