Job Description
Back Of House Associate
Shoreditch, England, UK
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.
Kotn is looking for a BOH (back-of-house) Associate to support the efficient operation of our store’s back-end processes. As an essential part of the Retail Operations team, you will ensure all inventory, deliveries, and stockroom activities are handled accurately and efficiently. This is an exciting opportunity, integral to the growth and success of Kotn’s Retail Business.
What you’ll be working on:
Stockroom & Logistics Operations (40%)
* Handle deliveries and shipments, including scheduling and tracking shipments
* Assist with the preparation of inventory audits and regular stock counts
* Ensure compliance with health, safety, and cleanliness standards in the stockroom and storage areas
* Monitor product quality, report damaged goods, and handle returns or defective products
* Receive, unpack, and organize merchandise
* Monitor and maintain the stockroom by organizing products and supplies
* Ensure timely and accurate restocking of merchandise on the sales floor
* Prepare merchandise for floor sets
Supporting the Sales Floor (30%)
* Provide the sales team with quick and accurate information regarding stock availability
* Ensure products are available for customers when needed
* Run product from BOH to FOH to support customer purchases and restocking
* Be customer-focused, and prepared to support customer service and sales at all times i.e. operate the cash register, greet customers, support customers in the fitting room, etc.
Customer Experience & Service (30%)
* Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
* Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loopProvide the sales team with quick and accurate information regarding stock availability
* Ensure products are available for customers when needed, running product from BOH to FOH to support customer purchases and restocking
Visual Merchandising (30%)
* Provide the sales team with quick and accurate information regarding stock availability
* Execute early morning and late evening store merchandising
* Suggestion: “Support and execute store visual merchandising in alignment with corporate standards and directives”
* Early morning and late evening stipulation can be in the “additional requirements”?
What you’ll bring:
* Strong ability to manage multiple tasks, organize stock, and meet deadlines efficiently.
* Excellent eye for detail when handling inventory to ensure accuracy in stock management.
* Collaborates well with others to maintain stockroom efficiency and ensure smooth coordination with the sales team.
* Ability to identify and resolve inventory discrepancies or stock issues quickly and effectively
Additional Requirements:
* Previous experience in a retail or stockroom role (preferred)
* Ability to lift and carry heavy boxes, as required by company needs
* Basic computer skills for managing inventory systems
* Flexible schedule with weekend availability