Due to continued investment and growth another new and exciting opportunity for a helpdesk administrator has a risen. This job would be ideal for someone with helpdesk experience and or I will willingness To train In a new dynamic And upcoming Business with the drive To progress further.
Responsibilities
* As one of our office team, you will be expected to deliver a high standard of work with excellent customer service
* The position hours will be Monday to Friday 8 am to 5 pm
* Able to prioritise workloads, Multitasking is a mass as we are a fast paced reactive helpdesk
* Excellent organisational skills, able to work to deadlines and work under pressure
* Excellent telephone manner
* Great communication skills – Able to deal with customers and all levels
* Proficient in Microsoft Office programs excel Outlook and Word
* Have the ability to pick up new processes, retain and process Information
* Ability to be part of a team and carry out of variety of tasks
* The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently
Requirements
* Monitoring mailboxes
* Login and following up of emergency callout orders & PO’s
* Ensuring all jobs from previous evenings and weekends are updated
* Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
* Operating uploading and updating jobs on our company job management system
* Updating worksheet with changes and statuses of each job
* Managing client portals
* Ability to prioritise his own workload to meet deadlines
* Providing of level of support to Our Mobile Engineers
* Providing clients with updates on the progression of jobs and projects
* Working to time scales as part of a high performing team
* Taking direction From your line, Manager
Benefits
* Company events
* Company pension
* Free parking
* On-site parking
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