Customer Service Representative
Location: Rochdale
Hours: 8:30am – 4:30pm (flexibility available)
Hybrid Working: 2 days in the office, 3 days working from home
Salary: £25,000 – £26,000 (depending on experience) Holiday: 28 days + bank holidays
Contract: Permanent
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive environment? We’re looking for an enthusiastic and reliable Customer Service Representative to join our client in Rochdale.
About the Role:
As a Customer Service Representative, you will be the first point of contact for the valued customers. You’ll handle a variety of customer service tasks including responding to enquiries, processing orders, and ensuring a smooth and positive experience for every customer.
Key Responsibilities:
* Manage inbound calls and emails, providing top-tier customer service
* Process orders and track deliveries
* Resolve customer queries in a timely and efficient manner
* Liaise with internal departments to ensure customer satisfaction
* Maintain accurate records in our CRM system
* Dealing with price quotations
* Chasing deliveries/Obtaining POD’s with carriers
* Requesting Uplifts with carriers
* Sending samples out to customers
* Liaising with the sales force & outside warehouse provider on a daily basis
What We're Looking For:
* Previous customer service experience (FMCG sector experience is a bonus)
* Excellent communication and problem-solving skills
* Confident working independently and as part of a team
* Strong attention to detail and organisational skills
* Comfortable with hybrid working arrangements
Why Join our Client?
* Flexible working hours to support work-life balance
* Hybrid model: 2 days in the office, 3 days from home
* Competitive salary with growth opportunities
* Generous holiday allowance: 28 days + bank holidays
* Friendly, supportive team environment
If you have a background in customer service and want to be part of a company that values its people, we’d love to hear from you!
Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy #J-18808-Ljbffr