Bedford and the surrounding areas
Up to £38,762.85 (depending on skills and experience)
Permanent, Full TimeResponsive Repairs Team 40 hours weekly worked on an 8-week rota as per below:
Shift Pattern 1 - Monday Friday 8am 5pm (including 1 hour lunch)
Shift Pattern 2 Monday & Wednesday 11am-8pm. Tuesday. Thursday & Friday 8am -5pmShift Pattern 3 Monday, Tuesday, Thursday & Friday 8am-5pm, Wednesday 8am-12noon, Saturday 830am - 1230
Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.Role OverviewAs a Plasterer Multi Trader, you will be responsible for the delivery and completion of repairs within our customers homes and empty homes (voids). You will have a core trade in plastering, with the relevant training, experience, and trade skills to cover a wide range of plastering-related repairs and works. Ideally, you will also have skills in other trades such as carpentry, plumbing, tiling, decorating, bricklaying, groundworks, and fencing, enabling you to deliver a high standard of service and quality.As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card.Key Responsibilities
* Complete plastering and associated multi-trade repairs to a high standard and quality.
* Deliver excellent customer service, ensuring positive outcomes for residents.
* Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices.
* Maintain van stock and order materials responsibly.
* Communicate effectively with supervisors, colleagues, and customers.
* Attend training, toolbox talks, and appraisals as required.
* Ensure company property and equipment are well-maintained.
* Maximise first-time fix rates and productivity.
* Contribute to continuous improvement and team collaboration.
Key Performance Indicators (KPIs)
* Compliance with SHEQ standards and training requirements.
* High customer satisfaction scores and low complaint rates.
* First-time fix rate and productivity metrics.
* Quality of workmanship and post-inspection results.
* Efficient use of materials and van stock.
* Accurate and timely job reporting.
Person SpecificationEssential:
* Strong commitment to customer service excellence.
* Organised, self-motivated, and able to manage time effectively.
* Good communication and problem-solving skills.
* High attention to detail and quality.
* Basic IT literacy for using handheld devices and job systems.
* Good general all-round trade and construction knowledge & experience.
* Good and relevant health and safety knowledge.
* Experience working under time constraints.
* NVQ Level 2 or higher in a Construction trade, or C&G 6219-07: Multi-skills.
* Full clean driving licence.
Desirable:
* Desire to learn new construction skills and develop within the role.
* Good knowledge of NHF schedule of rates.
* Experience working in occupied homes.
* Experience and training on working with non-licensed asbestos.
* First Aid Training.
Qualifications:
* Ideally educated to GCSE or equivalent levels.
Our Values
* We take responsibility: always do what we say, when we say we will.
* We show empathy: respect every colleague and customer.
* We are better together: committed to shared goals and standards.
* We are ambitious: always learning and striving for excellence.
We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.
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