Job Description
Fulltime position with local authority
Job Description
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We are seeking a Member Services Manager to join our team in the Financial Services industry. The ideal candidate will be responsible for overseeing the pension and fund services provided to our clients, with a focus on service management within the public sector. The Member Services Manager will play a key role in ensuring the delivery of high-quality services to our members, while also identifying opportunities for improvement and growth within the organization.
Responsibilities:
* Oversee the management of pension and fund services for our clients in the public sector
* Develop and implement strategies to enhance service delivery and member satisfaction
* Collaborate with internal teams to ensure seamless coordination and execution of member services
* Analyze performance metrics and identify areas for improvement in service management
* Stay updated on industry trends and regulations related to pension and fund services
* Build and maintain strong relationships with clients and stakeholders to understand their needs and expectations
Requirements
Requirements:
* Proven experience in pension and fund services management
* Strong understanding of public sector service management
* Excellent communication and interpersonal skills
* Ability to analyze data and identify areas for improvement
* Knowledge of industry regulations and best practices in financial services
Requirements
Closure of accounts experience, i.e preparation of statement of accounts notes Managing / Dealing with external auditors with regards to audit queries Whole of Government Accounts experience (WGA)