About the Role
Part-time: Permanent - 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time Shift Pattern
Monday - Sunday: 16:45-21:00 (Off days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday)
Role Overview
Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.
Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or something more complex, you'll help keep our customers connected with their loved ones.
No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
Flexibility and Support
We recognize that life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working to help you manage personal commitments.
Benefits
* Starting hourly rate of £12.82, plus incentives and bonuses
* Huge discounts on EE & BT products, saving hundreds annually
* 24/7 online GP access for you and your immediate family
* Paid carer’s leave, up to 2 weeks
* Family leave: 18 weeks full pay and 8 weeks half pay in the first year
* Support for career development
* Volunteering days to give back to the community
* Optional private healthcare and dental coverage
Additional Skills and Experience
* Customer Service
* Mobile Technology
Location
Merthyr Tydfil, Wales
Preferred Experience
Mobile Engineering
Languages
English
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