Job Description: IT Operations Manager
Location: Leeds, West Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 28.04.2025
Expiry Date: 12.06.2025
Role Overview
The IT Operations Manager will lead the IT Operations team, overseeing IT Infrastructure Services and IT Network Services to deliver operationally effective solutions across regional companies, construction, and sales sites. The role involves managing service delivery against SLAs, developing strategic roadmaps, and ensuring infrastructure stability and network performance.
Key Responsibilities
1. Design and develop the IT Operations operating model, including team recruitment and development.
2. Manage stakeholder relationships with the IT leadership team.
3. Develop strategic roadmaps aligned with IT and Cybersecurity strategies.
4. Support the development of operational processes, procedures, and team growth plans.
5. Create and implement improvement plans, delegating responsibilities and tracking progress.
Infrastructure Services
* Ensure effective operation of IT Infrastructure, including servers and end-user experience, meeting SLA targets.
* Implement cybersecurity controls and ensure system logs are integrated with SOC.
* Collaborate with third-party vendors on datacenter strategy and service transition to BAU.
* Plan capacity to accommodate business growth effectively.
Network Services
* Develop and deliver the network technology strategy.
* Manage network service delivery, assurance, and security testing.
* Oversee lifecycle management of network services from provisioning to decommissioning.
* Maintain comprehensive documentation of network standards, procedures, and policies.
Qualifications
* Level IT, BTEC in Computing, or equivalent.
* Certifications: MCP, MCSA, MCSE, or equivalent.
* Network certifications: CompTIA Network+, CCNA, CCNP, or equivalent.
* Technical certifications in Microsoft technologies like Server, Exchange, Azure, etc.
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