Customer Operations Manager, Kingston upon Hull
Client:
Location:
Kingston upon Hull, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
54ab126b3985
Job Views:
8
Posted:
06.04.2025
Expiry Date:
21.05.2025
Job Description:
Role: Customer Operations Manager
Location: Hull
ABOUT THE ROLE –
To maintain an ongoing relationship with selected customers and sales staff. The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Responsibilities include:
1. Leadership, management, and development of team on site
2. Complete ownership of the customer relationship
3. Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site
4. Responsibility for driving the success of the site, including P&L
5. Responsible for driving the success of site KPI's
6. Continuous Improvement initiatives relating to the stores and associated processes
7. People Management and Leadership
8. Problem solving
9. Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS
10. Being both an escalation and initial point of contact for the customer
11. Responding to client enquiries and requests – Non-stock, across multiple vendors
12. Ensure order expediting is up to date
Working Hours:
Mon - Fri: 7.30am - 16.30pm (40 hours)
ABOUT YOU –
You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.
Your main skills will include:
1. Organisation
2. Problem solving
3. Communication
4. Leadership & Management
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
* Ability to purchase an additional 5 days holiday subject to scheme rules
* Contributory Pension Scheme
* Cycle to Work Scheme
* Life Assurance
* Up to 1 day’s paid leave to concentrate on your wellbeing
* A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support
* Unlimited mental health support from qualified mental healthcare professionals
* 24/7, unlimited remote GP appointments
* Six 1-2-1 nutritional video consultations per year
* Six 1-2-1 digitally delivered personal training sessions per year
* 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
* Physiotherapy — eight sessions a year shared between you and your partner
* Medical second opinions
* Savings and discounts for savings on weekly costs
* On-demand wellness content
* Company Sick Pay from day 1
* Group Income Protection – after a period of sickness absence
* Long service recognition
* Free unlimited access to LinkedIn Learning
* Free ERIKS Branded workwear
* Free Eye tests
About us:
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”.
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away. At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
#J-18808-Ljbffr