SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. The Client Services Team Leader leads the delivery of client support, insights, and lead generation across the UK Supply Chain. You’ll oversee Account Management Analyst activity at scale, ensuring high-quality client support, actionable insights, and operational excellence. The role also manages a small team focused on data enrichment and lead generation, driving a steady pipeline of high-quality, sales-ready opportunities. What that means day to day Set clear objectives, KPIs, and performance standards aligned to business goals across both business units. Ensure workload is effectively prioritised across the team to support Account Managers and client needs. Foster a collaborative, high-performance culture with a focus on quality, accountability, and continuous improvement. Oversee delivery of best-in-class support to Account Managers, ensuring high-quality client insight, reporting, and operational support. Ensure the production of enhanced client reporting, identifying trends, risks, and commercial growth opportunities. Support strategic account planning through data analysis and performance insights. Maintain strong awareness of client needs and ensure the team contributes to building long-term client relationships. What you’ll need to be successful You have a proven track record in Customer Success or Account Management, with experience leading and developing teams. You’re highly analytical, with strong Excel skills, and able to turn complex data into clear, actionable insights. You communicate effectively and manage stakeholders with confidence, while staying organised and focused when juggling multiple priorities. A strong attention to detail ensures consistently high-quality work. What you'll get in return We have a hybrid workplace policy, where you will work from the office 3 days per week. Plus our Cardiff office is dog-friendly – expect a few friendly paws around the place! We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer: Personal Health & Wellbeing / Benefits > Enhanced Parental Leave >Generous annual leave > Healthcare Plan > Annual Giving Day – an extra day to give back to yourself or your community > Cycle-to-work Scheme Future Planning > Pension scheme with employer contributions > Life Assurance – 3X base salary > Rewards Program – access to discounts and cashback > LinkedIn Learning License for upskilling & development Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us! Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply: A response to your application within 15 working days An interview process consisting of: An initial discovery call with the recruiter A first stage interview via Microsoft Teams Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.