If so, we'd love to hear from you! Join our Unsecured Lending team and be the first point of contact for our customers when they need us the most. Working Hours/ Shift Patterns: You will work 37.5 hours per week Monday - Friday 9-5.30. This means, no weekends!, At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.
Responsibilities
* As a Customer Representative in Lending, you will be responsible for dealing with all inbound customer queries from point of application, through to loan closure, using multiple channels whilst striving to resolve customer queries first time. You will be managing inbound calls & emails, and making outbound calls, as well as helping the wider operations team manage and support the end-to-end customer journey.
* Deliver an exceptional customer experience every time and proactively identify process improvements to help improve customer and business outcomes.
* Adept at identifying and dealing with vulnerable customers and maintaining a strong problem-solving mindset.
Qualifications
* Excellent written and verbal communication skills
* Strong focus on Customer Service with the ability to converse with customers on the phone and via email
* Attention to detail and a proactive approach to resolving issues
* Experience in a highly regulated environment, such as the financial sector, is desirable
Benefits
* Up to 5% annual discretionary Bonus
* Hybrid working (1 day per week in the office with the option to do more depending on your preference)
* A fantastic open plan modern office
* We promote a relaxed, friendly & diverse working environment
* 'Harrys' onsite restaurant with breakfast and lunch options, and an on-site Costa coffee
* 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
* Pension match up to 10% of your salary
* Life insurance (4 x base salary)
* Discounted Hastings Direct products
* Discounts & cashback with well-known retailers
* Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
* Refer a friend scheme - earn £500 for every friend you refer
* Brand-new Microsoft Surface laptop provided
* Salary: The starting salary is £25,150 plus benefits. There will be opportunities for further salary progression which can be achieved in as little as 12 months with the right focus on personal development
Accessibility & Diversity
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. We provide adjustments on a case-by-case basis and can assist with online assessments as part of the first stage. Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We have a thorough referencing process, which includes credit and criminal record checks. If you require any reasonable adjustments during recruitment, our team is here to support a fair and accessible experience for all.
#J-18808-Ljbffr