Are you looking for the next step in your career
We are looking for someone who embodies warm hospitality, innovation, an eye for detail, and craftsmanship in everything you do who is highly organised and detail-focused, thinks commercially and proactively, communicates clearly and professionally
Your day to day as Guest Experience and Reservations Coordinator
The Guest Experience & Reservations Co-ordinator is responsible for the end-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival. You will also be involved in booking the guests in on arrival
Who are we looking for?
1. Experience in reservations, front office or hospitality administration
2. Strong organisational and time management skills
3. Commercial awareness and understanding of revenue drivers
4. Experience with booking systems (e.g. Rezlynx, Zonal)
5. Strong communication and customer service skills
6. Experience in reservations, reception or working in a conference and events sales office is essential
In return, we are offering a rewarding role with scope for career progression along with;
7. A competitive salary, negotiable dependent on experience
8. Stream - Ability to access up to 40% of your wages as you earn them
9. 28 days annual leave (rising to 33 days after 5 years)
10. Health cash plan
11. Generous employee discounts
12. Pension Scheme and Life assurance
13. Employee Assistance Programme
14. Enhanced maternity and paternity pay
15. Apprenticeships available
16. Bespoke training programmes accessible to all
17. An engaging & supportive work environment