IT Field Engineer – Three Legged Cross – £26,000–£34,000 DOE
Our client is a long-established Telecoms and IT provider supporting businesses across Dorset and Hampshire. They are now seeking a motivated IT Field Engineer to join their growing team.
This role of IT Field Engineer offers a varied mix of on-site support, project implementation, and solution design across a wide range of IT and telecoms products. You will play a key role in planning, installing, and supporting solutions, ensuring projects are delivered on time, on budget, and to the highest standard of customer satisfaction.
Key Responsibilities
* Install and configure IT and Telecoms solutions.
* Onboard customers onto managed support services.
* Provide both remote and on-site technical support.
* Plan and manage installation projects end-to-end, including surveys, statements of work, and handover.
* Assist sales and customers with technical solution design and recommendations.
* Maintain accurate project and service records via CRM/ticketing systems.
* Identify and drive technical sales opportunities.
Essential Skills & Experience
* Strong knowledge of configuring routers, switches, and firewalls.
* Experience installing IT hardware and services.
* Skilled with virtual environments, including disaster recovery.
* Expertise in Azure and virtualised cloud services.
* Hands-on experience with Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred).
* Cloud telephony design and implementation.
* Knowledge of SIP, broadband, and LAN infrastructure (testing, terminating, and design).
* Experience with CRM/ticketing systems.
* Full UK driving licence.
* Excellent communication and planning skills.
* Professional, proactive, and customer-focused approach.
Desirable Skills & Certifications
* Microsoft Cloud, Server (2012–2022), and Security (Defender) experience/certifications.
* Networking certifications (CCNA, Fortinet, Netgear).
* VMware/Hyper-V experience.
* PC/Laptop build and fault diagnosis.
* Router/firewall configuration (Draytek & FortiGate preferred).
* VOIP telephony solutions.
* Project management qualifications/experience.
* ConnectWise Manage CRM experience.
Benefits
* Salary: £26,000–£34,000 DOE
* Company vehicle
* 23 days holiday + bank holidays, rising to 25 after 2 years
* Opportunities for certification and career development
IT Field Engineer, Azure, IT Support