Social network you want to login/join with:
Customer Success Lead - ClimateTech SaaS, Loughborough
Client:
Location:
Loughborough, United Kingdom
Job Category:
Customer Service
-
EU work permit required:
Yes
Job Reference:
8ae5da67df1d
Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
The role:
* Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion
* Manage and grow a successful Customer Success team, define KPIs, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture
* Facilitate onboarding, smooth implementation and drive early product adoption
* Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth
* Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution
About you:
* 5+ years Customer Success experience within a fast-paced, SaaS start-up environment
* Proven track record of managing a successful Customer Success team that have resulted in strong ROI, upsell and reduced churn, with the ability to drive development of the CS function from scratch
* Experience in managing large enterprise accounts with a value of £1m.
The package:
* Up to £80,000 base + uncapped 20% commission (OTE £)
* HYBRID - 2-3 days p/w in Central London
* Great progression opportunities into a Head of Customer Success role as they continue to scale across the UK & US
#J-18808-Ljbffr