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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
* You will be as passionate about celebrating our customers’ life moments as we are.
* You are customer-centric with a passion for delivering excellent service.
* You can demonstrate strong leadership skills.
* You have a positive, forward-thinking approach.
* You are comfortable reviewing store performance data.
* You are commercially minded.
* You are an engaging and enthusiastic team player.
Package Description
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
* 25% Card Factory colleague discount in-store and online
* Financial Wellbeing Support, Financial Education Tools, Salary Advance
* Seasonal incentive schemes
* Opportunity to apply for Retail Apprenticeships
* Access to blended learning and development content
* Discounts across 100’s of UK retailers
* Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
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