Consumer Care Manager - Mars Food & Nutrition Europe, Waltham on the Wolds
Location: Waltham on the Wolds, United Kingdom
Job Category: Other
EU work permit required: Yes
Start date: January 2025
Job Description
The Consumer Care Manager will oversee the end-to-end consumer care operations in three European markets (UK, France, Germany) and support other markets. The role can be based in the UK, France, or Germany.
Responsibilities include:
* Leading the consumer care operations and managing third-party contact centres.
* Defining and enhancing the service experience, prioritizing initiatives to maximize value.
* Driving continuous improvement in the consumer care journey using data-driven decisions.
* Fostering internal networks to create a consumer-centric environment.
Qualifications:
* Experience in consumer care, with relevant education, training, and skills.
* Fluent in English and either French or German.
* Experience in crisis management and working with corporate communications.
* Previous experience managing contact centres.
What Mars Offers
* Collaborate with over 140,000 diverse associates guided by The Five Principles.
* Purpose-driven company committed to building a better tomorrow.
* Comprehensive learning and development support, including Mars University.
* Competitive salary and benefits, including bonuses.
Mars is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Assistance or accommodations are available upon request during the application process.
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