We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Cora Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way.
Patient Care Advisors are the first point of contact for our patients and the voice of Cora Health, handling patient queries and appointment booking requirements via phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values:
* We start with a can-do attitude: We love a challenge, and approach everything with a positive mindset; we're problem solvers who are constantly innovating and striving to find better ways of doing things.
* We act with empathy: Trust is at the heart of healthcare. And trust starts by listening and acting with respect and consideration - for our patients, our partners, and our people.
* We're committed to better: It's hard work, but we love what we do. There's no room for a half-hearted approach to healthcare - it requires dedication, and that's what everyone here has.
All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant customer care advisor.
Main duties of the job
Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. The great news is to start a brilliant career at Cora Health as a Customer Service Advisor; no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too.
We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are experiencing MSK (musculoskeletal, muscle, and bone) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services. We aim to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.
About us
Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic, and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.
Job responsibilities
* Great shift patterns; no weekends, bank holidays, or late shifts
* Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
* Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts, and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
* Savings and Support: Make huge savings by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions.
* Cora Academy: Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your knowledge and skills.
* Team Building: Join in on team-building and away days to build strong connections with your colleagues.
Person Specification
Qualifications
* Previous call centre experience
Experience
* Relevant experience in customer service or call handling
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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